Position: Telephone Operator (Full time #530311)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Responsibilities
Answer all incoming calls, connect them to the appropriate extension in an
efficient, friendly and caring manner according to the Mandarin Oriental
standards
Write down messages accurately for our guests and deliver messages in a timely
manner
Handle guests' requests for DND (Do Not Disturb) and confidential status
Handle personal wakeup call requests for guests according to the LQA standard
and automatic wakeup call requests for group and crew guests
Answer all guest questions / requests in a friendly and caring manner, take
appropriate actions or if needed, refer the matters to the relevant persons to
handle. It may be providing information or assistance to make an outside call
or handling a complaint, etc.
In case of emergency, to handle all communications for the hotel whilst
serving as the communication center
Keep a complete record of each DDD (Domestic Direct Dial) and IDD
(International Direct Dial) Coordinate with front office reception all
telephones charges to ensure they are billed and collected from guests
Monitor TV channels in addition to outlets' and public area's music to ensure
smooth and proper functioning
In case of emergency, handle all communications for the hotel whilst serving
as the communication center
Keep abreast of telephone directory, new staff and leavers, emergency
procedures, special promotions and general hotel product knowledge
Skills & requirements
Excellent organizational and effective communication skills
A few years experience in the same role in a luxury hotel is required
Advertised: 01 Jul 2022 Arabian Standard Time
Applications close: 31 Aug 2022 Arabian Standard Time
**ر قم الوظيفة** 23068876 **ا لتصنيفات** Rooms & Guest Services Operations **ا لموقع** W Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates عرض على الخريطة **ا لجدول الزمني** Full-Time **ه ل تقع في مكان بعيد؟** N **إ مكانية الانتقال إلى موقع آخر؟** N…
**Position:** Telephone Operator (Full time #534360) **Property / Office:** Emirates Palace, Abu Dhabi **Location:** Abu Dhabi, United Arab Emirates **Responsibilities** * Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner accord…
**Job Number** 23094591 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **…
**Position:** Telephone Operator (Full time #530831) **Property / Office:** Emirates Palace, Abu Dhabi **Location:** Abu Dhabi, United Arab Emirates **Responsibilities** * Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner accord…
**Job Number** 22221164 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **…
**Job Number** 23054883 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **…
**Job Number** 23119991 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **…
Telephone Operator Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone Operator, …
**Posting Date** Jul 05, 2022 **Job Number** 22113179 **Job Category** Rooms & Guest Services Operations **Location** Al Wathba a Luxury Collection Desert Resort & Spa Abu Dhabi, Al Wathba South, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Brand** The Luxury Collec…
Telephone Operator (Service Associate) Rooms, Shangri-La Qaryat al Beri, Abu Dhabi We have a great opportunity for a great communicator to join the team as a Telephone Operator. The successful applicant will be able to communicate effectively and understand what it means to give great ser…