Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to
genuine places, people and stories through personal experiences and providing
heartfelt hospitality in the world's most exciting destinations. From pristine
islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush
jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
Please note that this is not an exhaustive list of everything that needs to be
done. Anantara employees always find new ways to look after the business,
their guests, and their colleagues. Within this, the key responsibilities for
this position are:
Supporting the successful delivery of the Banquets and Events hosted by the
hotel.
To ensure the service delivered is in line with the best Anantara service
standards.
To ensure that function rooms are set and ready for the function well in
advance.
To attend pre-service briefings are completed and take responsibility for
personal grooming.
To ensure that the operating equipment of the hotel is maintained and looked
after.
To be a sales champion for the hotel, generating and following up on business
referrals and potential sales leads to maximize business for the hotel. To
work closely with Sales colleagues in respect of requests for inspection, or
care of walk-in potential clients
To work as a team with colleagues in all departments, to ensure timely service
and a smooth running operation.
To understand and adhere to all hotel policies and Standard Operating
Procedures with regard to guest service, how to run the operation, and
personal discipline and grooming.
To have a full knowledge of the services and facilities provided by the hotel
in order to answer any questions the guests may have.
Follow all safety policies to ensure a safe work area
Follow all reasonable work-related requests made by a Manager or Supervisor
which may be outside your normal job activities, to achieve complete guest
satisfaction and service throughout the Hotel
Actively participate in all training meetings, to continually develop
professional skills and increase guest satisfaction.
Qualifications
*
College diploma in Hotel Management or related field
* Previous experience in Food & Beverage/Restaurant and Banquet operation
* Passion for leadership and teamwork
* Eye for detail to achieve operational excellence
* Excellent guest service skills
* Arabic Speaking a plus
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