Driver

About Four Seasons Hotel Abu Dhabi at Al Maryah Island
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi
at Al Maryah Island welcomes guests with bright, open spaces, embracing
expansive views of the city skyline and the sparkling waves of the Arabian
Gulf. On dynamic, upscale Al Maryah Island - Abu Dhabi's business and
lifestyle destination - Four Seasons is located within a ‎34-storey glass
tower, both high-tech and environmentally advanced. Sophisticated new concepts
throughout the Hotel define Four Seasons as Abu Dhabi's most exciting
waterfront location. Blending urban chic and understated luxury, we offer ‎200
light-filled accommodations, including ‎38 suites - all with water views. With
six creative restaurants and lounges, this is Al Maryah Island's premier
location for stylish entertaining. All venues open to outdoor waterfront
terraces and most include private dining rooms. Relaxation awaits in the
radiant Dahlia Spa - with separate fitness and treatment facilities for men
and women. Our expansive swimming pool offers a cool social scene with skyline
views. With two bright, airy ballrooms that open onto the water, Four Seasons
is Abu Dhabi's most desirable address for meetings, social events and
weddings. Every moment is elevated by thoughtful Four Seasons service,
anticipating each guest's unique personal needs - whether the goal is relaxing
on vacation or staying efficient for business.
Main Duties/Description:
Makes sure that all his subordinates comply with their respective core
standards & culture standards. Is accountable for being a highly visible
individual in the lobby that well represents the Executive Management. To be
involved in handling guests complaints. To check that glitches follow ups are
happening and done in a timely fashion. Be well informed about all hotel
services. To greet current glitch guests upon departure. To escort as many
possible V.I.P., SA during her/his shift. To coordinate the Curbside program.
To adjust her/his own schedule in order to maximize his visibility when most
needed. To designate a replacement when he is not working. The ability to
perform all reasonable services a guest may require, anticipate guest requests
and requirements in order to satisfy them efficiently and promptly. The
ability to ensure all vehicles and keys are handled with caution and are
properly secured. The ability to coordinate the cooperation between all Guest
Service staff in handling guest cars, luggage, etc. The ability to handle
guest complaints or problems relating to Guest Service with professionalism
and maturity, keeping the Assistant Director of Rooms and Front Office Manager
well informed as to problems and actions taken. The ability to create action
plans to rectify reoccurring Guest Services glitches, including the ability to
put in places a training program for rectification and retraining of the Guest
Service team when needed. The ability to respond properly in any hotel
emergency or safety situation. The ability to coordinate the welcoming of all
curbside guests and V.I.P. Coordination of management lobby presence during
peak arrival and departures of groups and events. The ability to maintain
Motor Lobby and Lobby in clean and tidy condition with coordination with
Engineering, Food & Beverage and Housekeeping. Be trained and able to complete
related roles, i.e. bell attendant, airport greeter etc.
Standard Duties:
To provide a friendly and professional service that always exceeds guests'
expectations. To ensure you read the hotel's employee handbook and have an
understanding of and adhere to the hotel's rules and regulations and in
particular, the policies and procedures relating to Fire, Hygiene, Health and
Safety. To undertake other duties and responsibilities which, while outside
the normal routine, are within the overall scope of the position. To report
for duty punctually wearing professional attire. To maintain a high standard
of personal appearance and hygiene and adhere to the hotel and department
personal appearance standards. To comply with local legislation as required.
To maintain good working relationships with your colleagues and all other
departments through working by The Golden Rule. To respond to any changes in
the division as dictated by the needs of the industry, company or hotel. To be
flexible and extend job duties to carry out any other reasonable duties and
responsibilities within the job capability as assigned, including redeployment
to alternative departments/areas if required, to meet business demands and
guest service needs. Conduct and attend training sessions as outlined. Perform
other tasks or projects as assigned by the Front Desk Manager or Assistant
Director of Rooms.