Guestroom Attendant

About Four Seasons Hotel Abu Dhabi at Al Maryah Island
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi
at Al Maryah Island welcomes guests with bright, open spaces, embracing
expansive views of the city skyline and the sparkling waves of the Arabian
Gulf. On dynamic, upscale Al Maryah Island - Abu Dhabi's business and
lifestyle destination - Four Seasons is located within a ‎34-storey glass
tower, both high-tech and environmentally advanced. Sophisticated new concepts
throughout the Hotel define Four Seasons as Abu Dhabi's most exciting
waterfront location. Blending urban chic and understated luxury, we offer ‎200
light-filled accommodations, including ‎38 suites - all with water views. With
six creative restaurants and lounges, this is Al Maryah Island's premier
location for stylish entertaining. All venues open to outdoor waterfront
terraces and most include private dining rooms. Relaxation awaits in the
radiant Pearl Spa and Wellness - with separate fitness and treatment
facilities for men and women. Our expansive swimming pool offers a cool social
scene with skyline views. With two bright, airy ballrooms that open onto the
water, Four Seasons is Abu Dhabi's most desirable address for meetings, social
events and weddings. Every moment is elevated by thoughtful Four Seasons
service, anticipating each guest's unique personal needs - whether the goal is
relaxing on vacation or staying efficient for business.
Main Duties/Description:

‎1. Is directly responsible for the day to day key processes in his/her area
of work.
‎2. Assists his/her supervisor in executing the day to day operational
requirements.
‎3. Assumes training responsibilities when required; demonstrates a high
degree of standards awareness; promotes teamwork and acts as role model.
‎4. Attends all scheduled training sessions.
‎5. Actively offers operational, employee and customer (internal and external)
related feedback to management.
‎6. Displays warmth, care and genuine enthusiasm when dealing with guests and
internal customers; lives the Golden Rule.
‎7. Adheres to the hotel's code of conduct and grooming & hygiene standards.
‎8. Is seen as working hands-on, assists colleagues in crunch times; walks the
talk.
‎9. Actively participates in briefings and meetings.
‎10. Maintains a clean and orderly work area and promotes a safe working
environment.
‎11. Performs any additional duties as assigned.
‎12. Cleans and self-inspects guest rooms and public areas as assigned and in
accordance with hotel standards; stocks and maintains the linen closet.
‎13. Possesses a high degree of product knowledge and relevant technical
skills. Keeps abreast of events in the hotel.
‎14. Provides genuine hospitality and recognition in the work area. Promotes
hotel services and products.
‎15. Anticipates guest needs and takes ownership of guest concerns and
requests; acts decisively to ensure guest satisfaction. Offers a special
service touch when an opportunity is presented.
‎16. Sorts, tags and processes guest laundry, uniforms and hotel linen.
‎17. Is proficient in the safe handling of all relevant equipment and
machinery; reports defects and accidents to management immediately. Is
competent in MSDS (Material Safety Data Sheet) procedures and trained in
accident response.
‎18. To maintain a high standard of personal appearance - ensuring that your
uniform is clean and presentable. Hair should be clean and tidy.
‎19. To check, clean and restock all public area restrooms, all lobby areas,
the fitness room and the fitness centre.
‎20. To be responsible for collecting and signing for work sheet and master
key at the start of duty. Report any loss of key immediately.
‎21. To be responsible for reporting any malfunctioning equipment.
‎22. To immediately report and hand into Housekeeping Office any property or
guest keys found in 'check out' rooms.
‎23. To be responsible for keeping guest doors closed whilst servicing the
guestroom and using 'We are servicing your room' sign.
‎24. To carry out any other cleaning duties as specified by your Supervisor.
‎25. To keep service pantries tidy and correctly stocked, and closed at all
times when not in use. Must ensure working equipment is always clean, tidy and
in good working order.
‎26. To be responsible for reporting to Supervisor the rooms which do not
require service or which have DND signs in his / her assigned area.
‎27. To report to supervisor any blankets, bedspreads, valances etc. that need
changing.
‎28. To complete deep cleaning of rooms as allocated by Supervisor.
‎29. To report to your supervisor anything or anyone suspicious.
‎30. To report to the supervisor anything this may be a Health and Safety
hazard.
‎31. To complete accurately the control lists at times as advised by your
Supervisor.
‎32. To report any missing items from rooms e.g. bathrobes, soap dishes etc.
‎33. To clean and make up all rooms to the standard required by Four Seasons,
by performing activities such
‎34. Attends to guest and internal customers calls and coordinates with
concerned departments to ensure timely and efficient service delivery.
‎35. Assists in general department administration.

Standard Duties:

‎1. To provide a friendly and professional service that always exceeds guests
' expectations.
‎2. To ensure you read the hotel's employee handbook and have an understanding
of and adhere to the hotel's rules and regulations and in particular, the
policies and procedures relating to Fire, Hygiene, Health and Safety.
‎3. To undertake other duties and responsibilities which, while outside the
normal routine, are within the overall scope of the position.
‎4. To report for duty punctually wearing professional attire. To maintain a
high standard of personal appearance and hygiene and adhere to the hotel and
department personal appearance standards.
‎5. To comply with local legislation as required.
‎6. To maintain good working relationships with your colleagues and all other
departments through working by The Golden Rule.
‎7. To respond to any changes in the division as dictated by the needs of the
industry, company or hotel.
‎8. To be flexible and extend job duties to carry out any other reasonable
duties and responsibilities within the job capability as assigned, including
redeployment to alternative departments/areas if required, to meet business
demands and guest service needs.
‎9. Conduct and attend training sessions as outlined.
‎10. Perform other tasks or projects as assigned by the Director of
Housekeeping or Assistant Housekeeping Manager.