Laundry Supervisor

General Information

Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Location
Rosewood Abu Dhabi
Department
Rooms - Heart of House
Job Type
Full-time Permanent

Job Description

OVERVIEW/BASIC FUNCTION:

Laundry Supervisor is responsible for a smooth operation and maintaining the
highest standards of service in laundry and uniform rooms, ensuring par stocks
are respected and regular inventories are carried out on monthly basis as well
as handling internal and external guest concerns.

RESPONSIBILITIES:

• Supervise, train and inspect the performance of Laundry Attendants, Washers, Pressers and Uniform Attendants, ensuring that all procedures are completed to the hotel's standards. Assist Housekeeping Department where necessary to ensure optimum service to guests.


• Ensure that standards are maintained at a superior level on a daily basis by checking, training and following the LQA STANDARDS AND BRAND STANDARDS.


• Take initiative and work productively within any given period of time and must work well under pressure. Work flexible hours, including weekends and evenings if necessary.


• Maintain complete knowledge of the department and comply with all departmental policies, service procedures and standards.


• Ensure that standards are maintained at a superior level on a daily basis and demonstrate pride in the workplace with a high level commitment.


• Assume responsibility in preparation of efficient scheduling, according to the budget. Closely watch daily forecast for either an increase or decrease in occupancy or heavy check out in order to amend schedules accordingly.


• Train new associates and assist the training of all laundry staff to ensure proper handling of linen and uniforms. Utilize trainings' received with coordination with RSS


• Attend daily line-ups within Department and demonstrate Rosewood Responsibilities and Core Values in the daily work.


• Operate Laundry Services and all machines according to specifications. While processing cleaned articles through the machines, check the cleanliness and condition of each; separate damaged/stained articles.


• Operate wet cleaning equipment and use specified chemicals according to procedures.


• Check and ensure clear lint and debris from drains, dryer filters and change filters as specified in departmental procedures.


• Maintain accurate inventories of all Uniforms and Linen in coordination with the tailor. Assist with purchase of uniforms and linens where needed.


• Whenever requested, assist the Housekeeping Team in their daily responsibilities and by controlling daily laundry cleanup for all shifts.


• Source the correct and accurate supplier for uniform and order the necessary quantity by controlling and maintaining the monthly uniform inventory in coordination with the tailor.


• Controlling and maintaining all the ordering systems with proper inventories and coordination with Assistant housekeeping manager.


• Handle guest related issues directly in coordination with the housekeeping manager and supervisors.


• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates.


• All other duties as required.

QUALIFICATIONS:

• Experience: Previous experience in a similar position in Hotels for ‎2 years.


• Education: High school diploma.


• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remain calm and resolve problems using good judgment; follow directions thoroughly; understand guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.


• Technical Skills: Knowledge of laundry and dry cleaning equipment and chemical handling; ability to operate all machinery in laundry/wet cleaning areas; ability to follow directions; ability to remain extremely alert while operating machinery; ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry and food & beverage linens into/out of laundry machines; ability to read and interpret business records and statistical reports; basic mathematical skills to interpret financial information and prepare budgets; ability to analyze the interpret established policies; ability to plan and organize the work of others; ability to change activity frequently and cope with interruptions; ability to speak and write clearly; ability to accept full responsibility for managing an activity.


• Language: Require to speak, read and write English, with fluency in other languages preferred.


• Physical Requirements: Must be able to exert physical effort in transporting, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

About Us

Located on Al Maryah Island at the core of Abu Dhabi's new Central Business
District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the
glistening Arabian Gulf, reflecting the history, architecture, and culture of
Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-
class amenities married to stunning views.