JOB DESCRIPTION
The Client Facing Team act of single point of contact for client 's in respect
of their Trade, Cash and Asset Servicing enquiries and likewise the Team
performs client outreach, on behalf of the various Operational Teams. Key
focus areas for the role are proactivity, responsiveness, knowledge and drive
for excellence.
As Associate within Security Services business you will support delivering
investor solutions to help institutional client protect their portfolios,
optimize their efficiency and maximize opportunities in diverse global
markets. You will be a part of the team that supports clients across a global
custody network spanning 100 markets, with custody and asset servicing, fund
accounting and administration, alternative investment services, integrated
analytics, agency lending, collateral management and depositary receipt
solutions. Our global clients include; Asset/Fund Managers, Asset Owners, Bank
and Broker-Dealers, Hedge Funds and Alternative Investors, Insurance and GSEs
(Government Sponsored Enterprise)
Job responsibilities
* Work a part of a global Client Facing team providing direct support across a wide variety of products and markets
* Build strong internal and external working relationships and partnerships with JPM clients and operational teams to ensure we provide a best in class service offering
* Provide value add client service and operational subject matter expertise for Asset Servicing, Cash, FX and Trade enquiries.
* Perform root cause analysis of Asset Servicing (COAC's and Income), Cash, FX and Trade issues / enquiries for internal and external stakeholders and review opportunities to encourage them to utilise JPM offered products for self-serviceable opportunities.
* Identify opportunities to reduce client enquiries, improve client STP rates for cash, FX, Asset Servicing and trade instructions, manual fax reduction / any bespoke client processes
Required qualifications, capabilities, and skills
* Self-motivated, flexible, innovative, adaptable and analytical
* Excellent prioritisation, planning, organisational and time management skills
* Excellent interpersonal skills, confident at interacting with and communication with internal and external parties
* Some industry/product knowledge in Trades, Cash or Asset Servicing would be advantageous
* Ability to multitask and work in a fast paced environment essential
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic
advice and products to the world 's most prominent corporations, governments,
wealthy individuals and institutional investors. Our first-class business in a
first-class way approach to serving clients drives everything we do. We strive
to build trusted, long-term partnerships to help our clients achieve their
business objectives.
We recognize that our people are our strength and the diverse talents they
bring to our global workforce are directly linked to our success. We are an
equal opportunity employer and place a high value on diversity and inclusion
at our company. We do not discriminate on the basis of any protected
attribute, including race, religion, color, national origin, gender, sexual
orientation, gender identity, gender expression, age, marital or veteran
status, pregnancy or disability, or any other basis protected under applicable
law. In accordance with applicable law, we make reasonable accommodations for
applicants' and employees' religious practices and beliefs, as well as any
mental health or physical disability needs.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking,
wholesale payments, markets and securities services. The world's most
important corporations, governments and institutions entrust us with their
business in more than 100 countries. We provide strategic advice, raise
capital, manage risk and extend liquidity in markets around the world.