Housekeeping Administrator - Conrad Abu Dhabi Etihad Towers
What will I be doing?
As a Housekeeping Administrator, you are responsible for managing the
housekeeping office to deliver an excellent Guest and Team Member experience.
Specifically, you will be responsible for performing the following tasks to
the highest standards:
* Manage the Housekeeping office
* Receive all incoming calls and respond accordingly
* Allocate room and task lists to team members
* Ensure keys are issued in line with security procedures
* Log and store all lost property after each shift; send lost property to guests in line with procedures
* Manage guest requests and enquiries immediately
* Ensure all relevant guest information is communicated to Housekeepers
* Carry out administrative and IT duties
* Organise and control extra duties and special tasks
* Report all necessary maintenance daily and log all jobs
* Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly
* Ensure that communication has been clear and consistent to all shifts
* Control staff dry cleaning and guest laundry in and out of the department
* Update system regularly to give maximum room return to the hotel/s active inventory
* Handle emergencies if and when they occur in the department
* Ensure all team members adhere to Health and Safety Regulations
* Carry out any other reasonable task set by the Hotel's Management
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
* IT proficient
* Excellent organisational and planning skills
* Accountable and resilient
* Good communication and telephone skills
* Ability to work under pressure
* Ability to work alone and in teams
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Previous hotel housekeeping experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For over a century, Hilton has offered business and leisure
travelers the finest in accommodations, service, amenities and value. Hilton
is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
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**Posting Date** Jun 22, 2022 **Job Number** 22104678 **Job Category** Housekeeping & Laundry **Location** The Abu Dhabi EDITION, Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Brand** Edition Hotels **Schedule** Full-Time **Relocation?** N **Po…