American Citizens Services Assistant - Open to All Interested Applicants/All Sources

Announcement Number:
Abu Dhabi-‎2023-‎023
Hiring Agency:
Embassy Abu Dhabi
Position Title:
American Citizens Services Assistant - Open to All Interested Applicants/All
Sources
Open Period:
‎09/‎06/‎2023 - ‎09/‎20/‎2023 Format MM/DD/YYYY
Vacancy Time Zone:
GMT+‎4
Series/Grade:
LE - ‎1415 ‎8
Salary:
AED د.إ137,‎329 /Biweekly
Work Schedule:
Full-time - Work week: Monday to Thursday (‎7:30 AM to ‎5:00 PM) Friday (‎7:30 AM
- ‎11:30 AM)
Promotion Potential:
LE-‎8
Duty Location(s):
‎1
in
Abu Dhabi, AE
Telework Eligible:
No
For More Info:
HR Section
‎000-‎000-‎0000
[email protected]

Overview

Hiring Path:
* Open to the public
Who May Apply/Clarification From the Agency:
For USEFM - FP ‎06. Actual FP salary determined by Washington D.C.

All Interested Applicants / All Sources
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Permanent
Appointment Type Details:
* Indefinite subject to successful completion of probationary period
Marketing Statement:
We encourage you to read and understand the Eight (‎8) Qualities of Overseas
Employees before you apply.
Summary:
The work schedule for this position is Full time (‎40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period
of time (‎6 weeks) of receipt of agency authorization and/or
clearances/certifications or their candidacy may end.
Supervisory Position:
No
Relocation Expenses Reimbursed:
No
Travel Required:
‎25% or less
Travel required includes visits to host country government facilities, other
embassies and consulates, and occasional visits to U.S. citizens' homes or
trips to neighboring posts or the United States for training or other official
duties.

Duties

Basic Function of the Position:

Incumbent works as an American Citizen Services (ACS) Assistant in Abu Dhabi's
American Citizen Services Unit that serves a resident Amcit population of
nearly ‎16,000 residents and annual Amcit visitors of over ‎75,000. Provides the
full range of complex passport and citizenship services. Serves as case worker
for Special Consular Services (SCS), with the focus on welfare/whereabouts,
child custody and abduction, victims of crime, arrestees, and U.S. citizens in
need due mental illness, indebtedness or destitution. Advises officers on SCS
cases course of action and on passport cases. Serves as ACS anti-fraud
investigator and confirms authenticity of documents for legal purposes.
Responds to email and phone inquiries from Amcits, and to Congressional
inquiries, on the full range of ACS issues. Manages and maintains the American
citizen registration system and warden network. Coordinates with USG agencies,
such as the Social Security and Veterans Administrations, Internal Revenue
Service and the Department of Homeland Security to assist U.S. citizens.
Drafts and translates Diplomatic Notes from English to Arabic. Assists
consular officers with interpretation form Arabic to English and English to
Arabic, including during prison visits and welfare and whereabouts visits.
Also assists consular officer with translation of documents from Arabic to
English or English to Arabic.

Qualifications and Evaluations

Requirements:
EXPERIENCE: Three (‎3) years experience of consular work or three years
work experience related to complex or regulatory material.

REQUIRED DOCUMENTS: Applicant MUST provide required documentation. See below
the Required Document Tab.
Education Requirements:
Completion of at least two years of University/College studies is
required.
Evaluations:
LANGUAGE: This may be tested.

Fluent in Reading/Writing/Speaking in English is required.

Fluent in Reading/Writing/Speaking in Arabic is required.

SKILLS AND ABILITIES: Must have a valid driver's license.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal
opportunity and fair and equitable treatment in employment to all people
without regard to race, color, religion, sex, national origin, age,
disability, political affiliation, marital status, or sexual orientation.
Qualifications:
All applicants under consideration will be required to pass medical and
security certifications.

Benefits and Other Info

Benefits:
Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-
Country Nationals (TCNs), working at the U.S. Mission in Abu Dhabi, UAE may
receive a compensation package that may include health, separation, and other
benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR
Office.
Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring
preference categories are extended a hiring preference in the order listed
below. Therefore, it is essential that these applicants accurately describe
their status on the application. Failure to do so may result in a
determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
‎1. AEFM / USEFM who is a preference-eligible U.S. Veteran
‎2. AEFM / USEFM
‎3. FS on LWOP and CS with reemployment rights *
*
IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran
must submit a copy of their most recent DD-‎214 ("Certificate of Release or
Discharge from Active Duty"), Letter from Veterans' Affairs which indicates
the present existence of a service-connected disability dated within the past
six months, equivalent documentation, or certification. A "certification" is
any written document from the armed forces that certifies the service member
is expected to be discharged or released from active duty service in the armed
forces under honorable conditions within ‎120 days after the certification is
submitted by the applicant. The certification letter should be on letterhead
of the appropriate military branch of the service and contain (‎1) the military
service dates including the expected discharge or release date; and (‎2) the
character of service. Acceptable documentation must be submitted in order for
the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP
and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for
additional employment considerations, please visit the following link.

How to Apply

How to Apply:
All candidates must be able to obtain and hold a [enter clearance level here]
clearance.

To apply for this position click the "Submit Application" button. For more
information on how to apply visit the Mission internet site.
Required Documents:
To qualify based on education, you MUST submit the requested degree and / or
transcripts as verification of educational requirement by the closing date of
this announcement. Failure to provide requested information, or the
information is insufficient to verify eligibility, may result in
disqualification for this position.

All Applicants:
* College (‎2 years) Certificate /Transcript or Post Secondary School Certificate.
* Driver's License
* Passport Copy

Eligible Family Member Applicants:
• Copy of Sponsor's Orders/Assignment Notification (or equivalent)
* Passport copy
* DD-‎214 - Member Copy ‎4, Letter from Veterans' Affairs, or other supporting documentation (if applicable)
* SF-‎50 (if applicable)

Next Steps:
Applicants who are invited to take a language or skills test, or who are
selected for an interview will be contacted via email.

For further information - the complete position description listing all of the
duties, responsibilities, required qualifications, etc. may be obtained by
contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S.
Mission in Abu Dhabi, UAE.