Assistant Executive Housekeeper

Position: Assistant Executive Housekeeper (Full time #‎535342)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Responsibilities:
* Responsible for carrying out store room and kitchen inspections to make sure that they are clean and in good order
* To assist the Executive Housekeeper in all aspects of managing the Housekeeping Department
* To ensure that cleanliness and service standards are maintained in all areas of the hotel
* To assume all responsibilities of the Executive Housekeeper during his/her absence
* To provide supervisory guidance and support to all colleagues in the Housekeeping Department and ensure that they perform their duties effectively at all times
* Proactive communication with his/her colleagues and the management team
* To develop and implement the Standard Operating Procedures for the
* department
* To assist in overseeing the Housekeeping selection and staffing
* Administers staff rosters and schedules to ensure all Housekeeping functions are maintained and to minimize overtime payment
* To attend all meetings according to schedule and business requirements
* To ensure checks of all rooms allocated to all guests requiring special attention
* To monitor guest satisfaction by effectively following up of comments and complaints within ‎24 hours
* To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE)
* Promote and recognize opportunities to provide guest service above and beyond
* all expectation
* To monitor all aspects of the preventive planned maintenance system
* To monitor efficient use of all guest supplies
* To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring ‎100% on the MOHG health and safety audit
* To ensure that grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care at all times
* To conduct annual inventory of linen and Housekeeping equipment
* To keep and record all Lost and Found items in line with the policy
* To ensure all Room Attendants use Guest Room Master Key cards as per Policy and Procedure
* To carry out annual appraisals on all colleagues
* To conduct departmental orientation for all new colleagues
* To liaise with the Training Manager on departmental learning and development needs.
* To carry out any other reasonable requests as directed by the Executive Housekeeper.
Key Competencies
* Senior School qualifications or equivalent is essential or Degree or Higher National Diploma equivalent in Hospitality/Hotel Management/ Business.
* A minimum of ‎3 years' experience in Housekeeping Management
* A minimum of ‎5 years' experience of working in a ‎5 Hotel environment.
* Previous experience of working in Asia will be a big advantage
* Fully conversant with computerized systems
* Prior knowledge and experience with Opera system
* Familiar with Budget Planning, Cost Controlling
* Mature, but outgoing personality with excellent interpersonal skills
* Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
* Perform job with attention to detail, and the ability to organize and handle multiple tasks effectively
* Clear communicator; effective verbal and written communication skills in English
* Proven ability to successfully motivate and lead a team
* Ability to plan and organize large projects
* Trainer skills and ability to mentor and develop team members
Advertised: ‎06 Jul ‎2023 Arabian Standard Time
Applications close:* ‎04 Aug ‎2023 Arabian Standard Time