Gym Receptionist Intern

Job Number ‎23120340
Job Category Management Development Programs/Interns
Location Aloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej
Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON
MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Recreation Communication and Coordination
* Provide information to guests about available recreation facilities, activities, lessons, and equipment.
* Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
Recreation Equipment and Supplies
* Clean and maintain recreational equipment and supplies.
* Obtain required number of towels from Laundry based on expected daily needs, transport to work area (fitness center, locker room, pool, tennis court), and fold and stack according to company procedures.
* Distribute lockers and towels to guests as requested.
* Conduct inventory of supplies, materials, and equipment and inform supervisor/manager of low supply items.
Recreation and Fitness Area Maintenance
* Wipe down fitness center machines and remove towels, trash, and debris from fitness center area.
* Maintain an adequate supply of cups and water in recreation area (fitness center, locker room, pool, tennis court).
* Clean fitness and recreation area restrooms and showers, including stocking with adequate paper goods and soap, cleaning all surfaces, refilling towels, and emptying trash.
Guest Relations
* Address guests' service needs in a professional, positive, and timely manner.
* Thank guests with genuine appreciation and provide a fond farewell.
* Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Assist other employees to ensure proper coverage and prompt guest service.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication
* Speak to guests and co-workers using clear, appropriate and professional language.
* Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
* Answer telephones using appropriate etiquette including answering the phone within ‎3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Working with Others
* Partner with and assist others to promote an environment of teamwork and achieve common goals.
* Support all co-workers and treat them with dignity and respect.
* Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
* Comply with quality assurance expectations and standards.
Physical Tasks
* Visually inspect tools, equipment, or machines (e.g., to identify defects).
* Stand, sit, or walk for an extended period of time or for an entire work shift.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to ‎50 pounds without assistance.
* Move over sloping, uneven, or slippery surfaces.
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Recreation Facilities Safety
* Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
* Provide assistance to injured guests until the arrival of emergency medical services.
* Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
* Follow company policy and procedure for working with children (e.g., use of waiver forms).
* Promote the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts, skiing area) for the safety and welfare of guests and members.
* Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment.
Safety
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Follow company and department safety and security policies and procedures to promote a clean and safe environment.
* Maintain awareness of unsafe work procedures or conditions and/or report them to management/Loss Prevention personnel.
* Complete appropriate safety training and certifications to perform work tasks.
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
* Maintain awareness of suspicious activity and report any suspicious activity to a manager/supervisor.
* Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
* Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Marriott International is the world's largest hotel company, with more brands,
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So, we ask,
where will your journey take you?

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Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At Aloft, we aren 't your typical hotel--but we aren't too cool for school
either. We're here to be our guests' launching and landing pad. Whether they
are taking their dog for a walk and coming back for a drink, wrapping up a day
of meetings with coworkers, or they're in town to see family, friends, or
their favorite band, we offer a hub for connection to others and the area
around them, with modern design and personality to boot. We're looking for
confident self-expressers who aren't afraid to draw outside the lines. If you
are someone who gets excited about the possibilities to connect with others,
then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a
portfolio of brands with Marriott International. Be where you can do your
best work, begin your purpose, belong to an amazing global team, and
become the best version of you.