Front Office Admin provides the Team with administrative support, including
typing, filing, answering telephones, taking messages, maintaining appointment
calendar, making travel arrangements, internal customer service and other
general office duties.
What will I be doing?
Front Office Admin provides the Team with administrative support, including
typing, filing, answering telephones, taking messages, maintaining appointment
calendar, making travel arrangements, internal customer service and other
general office duties. Specifically you will be responsible for performing the
following tasks to the highest standards:
* Creating Theme Park tickets
* Generate report from the ticketing system and highlight all duplications/incorrect confirmation numbers
* Update cancelled/duplicated/No Show tickets on daily basis and send it to Farah
* Check the reconciliation report from Farah and add detailed explanations to each booking confirmation number
* Update CID system
* Auditing and filing
What are we looking for?
Front Office Admin is serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role,
you should maintain the attitude, behaviours, skills, and values that follow:
* Good knowledge of MS Office (Excel)
* Excellent verbal and written communication skills
* Excellent administration and IT skills
* Committed to delivering a high level of customer service, both internally and externally
* Flexibility to respond to a range of different work situations
* Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Previous administrative experience in a fast paced environment
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For over a century, Hilton has offered business and leisure
travelers the finest in accommodations, service, amenities and value. Hilton
is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
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