Guest Service Agent

؜ - ؜أبو ظبي ؜ -

تفاصيل الوظيفة

Company Description


A luxury hospitality brand for modern travelers, Anantara connects guests to
genuine places, people and stories through personal experiences and providing
heartfelt hospitality in the world's most exciting destinations. From pristine
islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush
jungles, Anantara welcomes guests for journeys rich in discovery.


Job Description
*
To anticipate guest needs, and handle guest inquiries in a helpful and
attentive Anantara manner.
* To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
* To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
* Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
* To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
* To develop a close and harmonious working relationship with all hotel departments,
* To attend hotel events, daily shift briefings and training to improve professional skills.


Qualifications
* High School diploma
* Previous experience in Front Office operations for at least ‎1 year,
* Lxury hotel experience is a must
* Passion for excellent service
* Excellent team player and great communication skills


Additional Information


Relocate to remote area

ملخص الوظيفة

  • المُعلن : Anantara
  • تاريخ الإعلان : 31/05/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : أبو ظبي
  • الراتب : -
  • الهاتف : -

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Language: English