Hostess
A Hostess is responsible for seating guests and managing table set-ups to
deliver an excellent Guest and Team Member experience while working to achieve
departmental targets.
What will I be doing?
As a Hostess, you are responsible for seating guests and managing table set-
ups to deliver an excellent Guest and Team Member experience. A Hostess ost
will also be required to work in all areas of Food and Beverage and strive to
achieve departmental targets. Specifically, you will be responsible for
performing the following tasks to the highest standards:
* Welcome guests in a polite and friendly manner
* Coordinate seating for customers
* Up-sell with latest departmental incentives
* Manage table set-ups
* Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
* Follow cash handling procedures
* Manage guest queries in a timely and efficient manner
* Ensure compliance of brand standards
* Strive to achieve departmental targets
* Ensure cleanliness of work areas
* Comply with hotel security, fire regulations and all health and safety legislation
* Comply with local licensing laws
* Be environmentally aware
* Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Hostess serving Hilton brands is always working on behalf of our Guests and
working with other Team Members. To successfully fill this role, you should
maintain the attitude, behaviours, skills, and values that follow:
* Positive attitude
* Good communication skills
* Commitment to delivering high levels of customer service
* Excellent grooming standards
* Flexibility to respond to a range of different work situations
* Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Previous Food and Beverage and/or industry experience
* Experience with cash handling
* Knowledge of Food Hygiene Regulations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For over a century, Hilton has offered business and leisure
travelers the finest in accommodations, service, amenities and value. Hilton
is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
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