Room Service Server

About Four Seasons Hotel Abu Dhabi at Al Maryah Island
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi
at Al Maryah Island welcomes guests with bright, open spaces, embracing
expansive views of the city skyline and the sparkling waves of the Arabian
Gulf. On dynamic, upscale Al Maryah Island - Abu Dhabi's business and
lifestyle destination - Four Seasons is located within a ‎34-storey glass
tower, both high-tech and environmentally advanced. Sophisticated new concepts
throughout the Hotel define Four Seasons as Abu Dhabi's most exciting
waterfront location. Blending urban chic and understated luxury, we offer ‎200
light-filled accommodations, including ‎38 suites - all with water views. With
six creative restaurants and lounges, this is Al Maryah Island's premier
location for stylish entertaining. All venues open to outdoor waterfront
terraces and most include private dining rooms. Relaxation awaits in the
radiant Pearl Spa - with separate fitness and treatment facilities for men and
women. Our expansive swimming pool offers a cool social scene with skyline
views. With two bright, airy ballrooms that open onto the water, Four Seasons
is Abu Dhabi's most desirable address for meetings, social events and
weddings. Every moment is elevated by thoughtful Four Seasons service,
anticipating each guest's unique personal needs - whether the goal is relaxing
on vacation or staying efficient for business.
Main Duties/Description:
Serve guest needs by providing exceptional knowledge of food & beverage menu
items as well as information regarding preparation methods.
Deliver food orders including any special needs or requests to the guest in-
room, check completed kitchen orders with the order taker or guest's original
order; transport items to the guestroom in a timely manner to ensure proper
food quality. Greet guests, describe selected items to the guest using
interesting, and vivid descriptions of each item, origin, taste, and
preparation methods; communicate options for removal of trays and dishware;
respond to request for tray removal according to established time standards.
Breakdown, clean and set-up of room service tables, condiment set-ups,
flatware, dishware, room service side stations and delivers complementary in
room amenities as set for the program. Anticipate guest needs, ascertain
satisfaction, and offer suggestions, and respond urgently and appropriately to
guest concerns and requests. Properly and accurately close guest checks
securing room number and signature; properly settle voided checks or
complimentary meals. Comply with Four Seasons' Category One and Category Two
Work Rules and Standards of Conduct as set forth in EmPact. Work harmoniously
and professionally with co-workers and supervisors. Plate and prepare small
food items. Assist with servicing private bars based upon request. Assist with
set-up and maintenance of public space F&B stations (i.e. morning coffee in
main lobby, special occasions or at arrival). Occasionally deliver take-away
orders upon guest request, inclusive of residential units. Answer telephone
using courteous, efficient telephone etiquette while obtaining all information
necessary to process the guest's order according to Four Seasons Standards,
describe the selection of food & beverage menu items to guests by offering
interesting, and vivid descriptions of each item, origin, taste, and
preparation methods. Assist with taking guest in-room dining orders,
communicate special requests to the kitchen, and coordinate deliver of orders
and complementary in-room amenities according to Four Seasons Standards Upsell
additional services and products in order to maximize revenues. Be
knowledgeable about hotel and department's services to share with guests as
prompted. Use HotSOS devices as outlined to deliver timely services as
dispatched. Work closely with Housekeeping staff to coordinate in-room service
and fulfilling of guest requests. Provide private butler services as requested
and outlined in a separate policy. Be flexible for your schedule, inclusive of
a rotational overnight shift assignment.
Standard Duties:
To provide a friendly and professional service that always exceeds guest's
expectation. Assist in phone coverage with other departments. Assist the
department to upkeep relevant notice boards. Prepare related paperwork for new
hires. Requires knowledge and the ability to operate computer equipment
including word processing and spreadsheet software plus other systems (i.e.
Opera, Windows, Bayan payroll and analysis reports etc). To accept
responsibility for the health safety and welfare of all areas of the
department, guests and employees and to respond properly in any hotel
emergency situation. To safeguard guests and employees with knowledge and
application of health and safety, accident prevention, fire drills and first
aid. To ensure you read the hotel's employee handbook and have an
understanding of and adhere to the hotel's rules and regulations and in
particular, the policies and procedures relating to Fire, Hygiene, Health and
Safety. To undertake other duties and responsibilities which, while outside
the normal routine, will be within the overall scope of the position. To
report for duty punctually wearing the correct uniform/attire and name badge.
To maintain a high standard of personal appearance and hygiene and adhere to
the hotel and department personal appearance standards. Wear hair
restraint/hat, gloves, apron, jacket and closed toed shoes at all time while
on duty. To comply with local legislation as required. To maintain good
working relationships with your colleagues and all other departments through
working by The Golden Rule. To respond to any changes in the department as
dictated by the needs of the industry, company or hotel. To be flexible and
extend job duties to carry out any other reasonable duties and
responsibilities within the job capability as assigned, including redeployment
to alternative departments/areas if required, to meet business demands and
guest service needs. To conduct and attend training sessions as outlined.
Perform other tasks or projects as assigned by the Director of Food & Beverage
or In-Room Dining Manager. Must be able to obtain any required food handling
and/or sanitation certifications required by local or state agencies.