Guest Experience Expert - Front Desk Agent

Job Number ‎23055112
Job Category Rooms & Guest Services Operations
Location The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi,
United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as
a symbol of uncompromising elegance and bespoke service. As the original house
of luxury, St. Regis continues to redefine modern luxury through great
service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with
more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St.
Regis Abu Dhabi is the social epicenter for royalty, the discerning traveler
and luminaries in the art of living. The hotel comprises of ‎283 fabulously
appointed guest rooms including ‎55 suites, most of which have incredible views
of both the Arabian Gulf and the city of Abu Dhabi, along with the
breathtaking one of a kind Bridge suite between the two Nation Towers.
The St. Regis is a part of the Marriott International, a constant growing and
a leading global hospitality company, having the vision to be the World's
Favorite Travel Company, with more than ‎7,000 properties in ‎131 countries and
territories. The core of the hotel are our staff whom we address as "Hosts" as
they are the ultimate luxury ambassadors of our hotel, striving to provide
exquisite stay to our guests and memorable experiences each day. Pursue your
passion for a dynamic career and grow your expertise at the best address! We
invite you to explore your career at The Abu Dhabi's finest urban resort, The
St. Regis Abu Dhabi.
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique. Our
Guest Experience Experts take the initiative to deliver a wide range of
services that guide guests through their entire stay. They are empowered to
move about their space and do what needs to be done. Whether processing
operational needs, addressing guest requests, completing reports, or sharing
the highlights of the local area, the Guest Experience Expert makes
transactions feel like part of the experience.
ESSENTIAL FUNCTIONS
As Guest Experience Expert (Front Desk Agent) you are an ambassador of the
Front Office and the hotel, in and outside the workplace. You will provide a
personal service to all the guests, fully aware and following the hotel
standards and procedures and ensure that all guests receive a warm welcome and
that they enjoy their stay / visit being offered the finest personal service.
In this role, you will handle the guest files and folios, ensuring that all
the immigration, financial and audit procedures are fully respected. You will
do a proper cashier closer and to ensure a complete handover between the
shifts and be aware of forged currency and traveler's checks and to respect
all the financial and audit procedures. You will check the departure lists and
to ensure check out times are respected, monitor room status and
discrepancies. In this role, you will properly use all the equipment and Opera
Management system, to have a perfect knowledge of the set ups, strictly
respect the room keys and section keys handover procedures.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
Must be proficient in reading, writing, speaking and negotiating in English
and preferably another language.
QUALIFICATION STANDARDS
Education
Bachelor degree required.
Experience
At least ‎1 year of experience within the hospitality industry.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

The St. Regis brand first established luxury hospitality more than ‎110 years
ago, with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth
Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today, with more than ‎40 of the best addresses around the world, St.
Regis is a place where trends are born, boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.